UAE Leads AI Innovation in Telecom with Launch of Region’s First Arabic AI for Customer Experience Transformation
Khalifa University’s 6G Research Center, UAE telecom provider du, Microsoft, and the International Telecommunication Union (ITU) have jointly announced the official launch of TelecomGPT-Arabic, a breakthrough generative AI model purpose-built for Arabic-speaking users across the world.
This first-of-its-kind sovereign Arabic-language telecom assistant is designed to understand and resolve real-time network and device issues through intelligent, culturally fluent dialogue, setting a new standard for personalized, human-centric customer care.
TelecomGPT-Arabic offers unique advantages. It is developed and trained in the region, for the region — ensuring linguistic precision and cultural relevance. Built on collaborative innovation and global best practices through ITU’s AI for Good ecosystem, TelecomGPT-Arabic empowers telecom providers to deliver instant, intelligent, and locally aligned support.
Professor Merouane Debbah, Founding Director, 6G Research Center, Khalifa University, said: “TelecomGPT-Arabic is the result of a strong partnership between Khalifa University’s 6G Research Center, du, Nokia, Microsoft, and ITU. It showcases how locally trained AI models can transform the telecom landscape by offering culturally aware, real-time support to Arabic-speaking users. This is a foundational step toward building sovereign AI capabilities in the region.”
Saleem AlBlooshi, Chief Technology Officer, du, said: “At du, we are proud to champion the development of TelecomGPT-Arabic as a step toward inclusive and customer-centric AI. This initiative not only strengthens our commitment to Arabic-speaking communities but also reflects our belief in collaborative innovation to shape the future of telecom experiences powered by trustworthy, localized AI.”
From empowering customer service to enabling scalable, voice-first interfaces, TelecomGPT-Arabic marks a pivotal leap toward multilingual AI adoption in emerging markets, and represents the UAE’s bold vision for digital leadership on the global stage.
Clarence Michael
English Editor – Specialist
